Poor Durability and Frustrating Warranty Process
I purchased this coat only about four months ago and the zipper has already broken. For a brand like Columbia, I expected much better durability. This jacket is still fairly new — it’s not like it’s years old or heavily worn. What’s even more frustrating is that their warranty process requires me to send the coat in for evaluation, meaning my daughter would have to go without her winter coat while they decide if they will fix it. That’s incredibly inconvenient for something that appears to be a clear defect.