Horrible Customer Service IMO
I'd like to review the socks but Columbia sent me the wrong socks ... twice! Hey, mistakes happen. But their customer service was horrible. The first time, I contacted customer service via chat. The return process is they email a free shipping label (be careful because when I tried the online no agent process, they deducted $6.00 in shipping from the return even though one of the return reasons is they sent the wrong item ?!?). Since I liked the socks, I had ordered, I said yes when the asked if I still wanted the socks. That process was a little cumbersome - the agent collected all the details and then sent me an email with a link where I had to enter payment info and complete the purchase. So, charged for the 1st order awaiting the refund in 7-10 days while they check it out, and charged again for the new order. The new order comes and guess what, the exact same mistake - the wrong socks. This time I call support thinking if a talk directly to someone maybe I can get a better response. What I'm hoping for is, just send me the right socks and when I get them, I'll return the 2nd order that was incorrectly done. No luck. Their procedures don't allow it. So, same process - return and wait for refund and open and pay for a new order. To make things slightly worst, when I got the 1st incorrect order, I had opened the plastic shipping bag by ripping it open and therefore couldn't use it for the return. I told the agent I'd use the bag from the 2nd order to return the 1st order. But now I have to return the 1st and 2nd orders. So, I ask can I put both in the same (only) bag I have, but you guessed it, that's not their process. They want me to find or buy a return bag from UPS. After asking to speak to a manager the agent comes back and says if I get a receipt from UPS for the bag and email it to them, they will credit my account for the price of the bag. Is it just me or is this horrible customer service? Hey, I like the quality of Columbia clothes and will continue to buy, but their customer service stinks!
Yes, I recommend this product.